Terms & Conditions
By using iShopping.pk, you agree to these terms and conditions, claiming conditions & policies, and refund & reversal policies of the site. Please read the Terms and Conditions carefully before using iShopping PK.
Order claims differ based on the respective product supplier. Since iShopping.pk is a marketplace platform, we do not offer any warranty claims directly to the customer.
The customer must follow the terms and conditions closely to register a claim against a product.
Official Brand Warranty
- The terms and conditions for official warranty are mentioned on its warranty card.
- iShopping.pk will not be liable for any claims.
- The product's warranty will be claimed by their respective brand's service centers.
Warranty to be Claimed within 24 Hours
iShopping offers a duration of 24-hours to claim the warranty of a product. The customer must report any manufacturing defects within 24 hours of delivery of the product.
Warranty Will Not Be Claimable if:
- Any claim reported after 24 hours of delivery will not be entertained.
- Any damage to the product after delivery will not be claimable by iShopping.pk.
- Unbranded products are not claimable.
- Change of mind regarding the product will not be entertained.
- Company cannot be held responsible for medical products & supplements that cause healthcare issues. It is advised that the customer practice due care before purchasing of such products and consult medical professionals before purchase or consumption.
- Any product with official warranty will not be claimable by iShopping.pk. The customer will have to contact the number provided on the official warranty card.
- International Warranty products are not entertained by iShopping.
Claiming Terms and Conditions
- Any product claims should be reported within 24 hours of delivery of the product.
- Customers has to share pictures and elaborate videos of the issue faced along with a picture of the invoice.
- In case of damaged product customer must report the issue within 1 hour of delivery or at the time of delivery (for Karachi only).
- Once the claim has been forwarded to the relevant department the claims department will respond to the customer within 2-3 Working days.
- If the customer has received the wrong product, it will be exchanged if reported within 24 hours of delivery.
- The customer should send the pictures and videos of the products via WhatsApp 0311-122-2202 or email us at firstname.lastname@example.org
- All claims will be investigated by the vendor and our quality control team.
- Valid claims will be eligible for a replacement.
- If the product is no longer available for exchange by the vendor, customer’s payment will be returned to them via refund or reversal method.
- Customer cannot opt for payment return.
Customer should make an unboxing video of the product as solid proof or evidence.
Refunds & Reversals
The procedure for refunds and reversals is as follows:
Bank account details will be required form the customer in written format. Timeline for completion of the refund is 4-6 working days. Details required are as follows:
- Order ID Number
- Customer Name
- Bank Title
- Bank Name
- Account Number
- Branch Address
- Branch Code
- Refund Amount
- Contact Number
Payments done via credit/debit cards will be returned via reversal method. Payment reversal will be completed within 17 to 25 working days.